National Training & Support Team Specialist
Corporate Support
Lewisville, TX

National Training & Support Team Specialist

Stearns Lending, LLC is a leading provider of mortgage lending services in Wholesale, Retail, Strategic Alliances and Consumer Direct sectors throughout the United States where licenses are held. The company was ranked as the #3 Wholesale Lender nationwide by Inside Mortgage Finance in 2016.*
If you are interested in joining an exciting team where excellence and customer service are a fundamental part of the culture, Stearns Lending, LLC is the place for you!
At Stearns, we consider all employees an everyday hero and we are always looking for OUTRAGEOUSLY TALENTED® individuals to join our team.
Job Summary:
The Training Specialist prepares new associates by conducting orientation and training on processes, products, regulatory compliance, marketing and origination systems. Goals of this position include improving training effectiveness by developing new approaches and techniques; making support readily available; integrating support with routine job functions. 
Job Responsibilities:
  • Design and develop training documentation to support learning objectives; Apply instructional design methodologies to learning solutions, which could include instructor-led training, self-paced modules, eLearning, etc.
  • Facilitate both instructor-led classroom and webinar training sessions
  • Perform needs assessments; Collaborate with leadership team and SMEs to identify performance gaps and design an appropriate solution.
  • Develop project plans related to learning assignments; execute deliverables on time
  • Create surveys, assessments, and gather data to measure the value or impact of learning solutions
  • Coordinate training schedules, registrations, resources, and communications; Maintain rosters, reports, and other records. 
Desired Skills, Experience, or Education:
  • Possesses professional skill and knowledge in mortgage originations
  • Ability to present information to a variety of audiences.
  • Demonstrates self-confidence and patience, sound decision making and organizational skills, knowledge of training principles, including adult learning theories
  • Expertise with Microsoft Office Suite and Learning Management Systems. 
Stearns Lending is an equal housing lender and is licensed to conduct business in 49 states and the District of Columbia. Additionally, Stearns Lending is an approved HUD (United States Department of Housing and Urban Development) lender; a Single Family Issuer for Ginnie Mae (Government National Mortgage Association); an approved Seller/Servicer for Fannie Mae (Federal National Mortgage Association); and an approved Seller/Servicer for Freddie Mac (Federal Home Loan Mortgage Corporation). Stearns Lending is also approved as a VA (United States Department of Veterans Affairs) lender, a USDA (United States Department of Agriculture) lender, and is an approved lending institution with FHA (Federal Housing Administration). Stearns Lending, LLC is located at 4 Hutton Centre Drive, 10th Floor, Santa Ana, CA 92707. Company NMLS# 1854.
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