Resolution Associate
Resolution Associate-JO-1709-1529
Dallas, TX

Resolution Associate
Stearns Lending, LLC is a leading provider of mortgage lending services in Wholesale, Retail, Strategic Alliances and Consumer Direct sectors throughout the United States where licenses are held. The company was ranked as the #3 Wholesale Lender nationwide by Inside Mortgage Finance in 2016.*
If you are interested in joining an exciting team where excellence and customer service are a fundamental part of the culture, Stearns Lending, LLC is the place for you!
At Stearns, we consider all employees an everyday hero and we are always looking for OUTRAGEOUSLY TALENTED® individuals to join our team.
Job Summary:
The responsibilities of a loan administrator cater to documenting, closing, disbursing and servicing of highly complex loans. The loans may either be related to construction, small business, mortgage, commercial, etc. The loan administrators are responsible for obtaining the relevant loan documents and resolving the related issues as fast as possible. They need to communicate with the clients, customers, outside agenices, etc., in order to gather all important information, research for the underlying problems and respond promptly to the inquiries. They also draft the final loan documents that include proper terms and conditions along with the rates. They ensure that loan fundings decisions are taken within the assigned limits. They are accountable for preparing the final loan package as well as reviewing the loan process and its relevant reports.
Job Responsibilities:
  • To function as a primary source of contact for the the lender, agency, settlement agent or the investor.
  • To ensure the compliance with the loan escrow holdback and MCC agreements and to closely monitor, research or instruct the processing of holdback and MCC payments.
  • To ensure that all the documentation has been updated appropriately in the system so that the assigned tasks can be performed easily.
  • Process loan requests, interpret loan documents as well as the investor requirements to ensure compliance with agency guidelines and requirements.
  • Initiate collection activities on the past due holdbacks.
  • Maintain knowledge about what the industry is offering and make suggestions to improve current process and procedures.
  • Analyze the risk exposure to determine any impact it would have on the organization.
Desired Skills, Experience, or Education:
  • Able to demonstrate a sense of responsibility while carrying out the assigned duties
  • Comfortable to work in a team environment in order to resolve practical problems in an efficient manner, etc.
  • Able to work independently and productively and should be able to prioritize assignments as per their issues of significance.
  • Strong customer service and communication skills along with proficiency in computers will be an added advantage.
  • Good aptitude with excellent organization and time management skills will be useful as well. PC Skills (MS Office- Word, Excel)
Stearns Lending is an equal housing lender and is licensed to conduct business in 49 states and the District of Columbia. Additionally, Stearns Lending is an approved HUD (United States Department of Housing and Urban Development) lender; a Single Family Issuer for Ginnie Mae (Government National Mortgage Association); an approved Seller/Servicer for Fannie Mae (Federal National Mortgage Association); and an approved Seller/Servicer for Freddie Mac (Federal Home Loan Mortgage Corporation). Stearns Lending is also approved as a VA (United States Department of Veterans Affairs) lender, a USDA (United States Department of Agriculture) lender, and is an approved lending institution with FHA (Federal Housing Administration). Stearns Lending, LLC is located at 4 Hutton Centre Drive, 10th Floor, Santa Ana, CA 92707. Company NMLS# 1854.
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